Deploy managed AI agents that resolve tickets end to end
From the first phone call, email, or chat to verified, documented resolution — Mizo's agents handle intake, end user verification, triage, dispatch, and resolution inside the tools your MSP already runs.
One workforce · a suite of managed agents
One ticket, handled end to end
Every request follows the same managed pipeline — captured on any channel, verified, triaged, dispatched, resolved, documented, and quality-reviewed by Mizo's AI agents inside your PSA.
Multi-modal intake
Phone, email, chat, or portal — the Intake Agent turns every request into one clean, enriched ticket, no matter how it arrives.
End user verification
Before anything is touched, the End User Verification Agent proves the requester is who they claim via M365 MFA push, Duo, or a verification link.
Triage & dispatch
Mizo automatically triages, merges, and dispatches tickets to the best resolver — AI agent or technician — with agreement selection built in.
Resolution, documentation & QA
The Resolution Agent executes the fix in M365 and your RMM, then every ticket is documented and quality-reviewed before it closes.
Proven Results for MSPs
26%
Average increased capacity per technician
30%
Less escalations
100%
Removes the need for a dedicated triage and dispatch role
Trusted by the best MSPs
How MSPs Use Mizo AI: Customer Success Stories
See how high-growth MSPs use Mizo to deliver faster support with AI-powered service desk automation.
Commandare Technologies
Patrick Racine, Founder & President
With Mizo handling our triage, our technicians can focus on work that truly matters
Patrick Racine
Founder & President, Commandare Technologies
How MSPs Use Mizo AI: Customer Success Stories
See how high-growth MSPs use Mizo to deliver faster support with AI-powered service desk automation.
Nexxo Technologies
Laurence St-Yves, Chief Technology Officer
Our kill rate is better. Our SLA compliance is better.
Laurence St-Yves
Chief Technology Officer, Nexxo Technologies
One-click deployment
Mizo removes the months of manual setup for traditional tools. Just connect your tools and let Mizo learn from your workflows and data.
Connect your tools
Seamlessly link with your PSA, documentation tools, and more, no coding required.
Experience auto fine-tuning
Mizo leverages agentic AI to learn from your data and workflows, so it understands your business.
Let Mizo handle the rest
Launch Mizo to handle tickets and augment your team.
Your stack, with an AI layer
Requests come in by phone, email, and chat. Mizo's managed agents do the work. The results land in the stack you already run — no rip-and-replace: HaloPSA, ConnectWise PSA, AutoTask, IT Glue, Hudu, SharePoint, Confluence, Microsoft Bookings, and more.
HaloPSA
ConnectWise PSA
AutoTask
IT Glue
Hudu
SharePoint
Confluence
Microsoft Bookings
TimeZest
Slack
Teams
Nilear
TopLeft
ImmyBot
Coming soon
NinjaOne
Microsoft 365
Datto RMM
ConnectWise Automate
Coming soon
N-central
Coming soon
Forecast your ROI
See how much you can save by automating support tickets with our platform. Reduce costs while improving response times and scale your team more efficiently.
Your Current Metrics
Team Size
Average Salaries
Ticket Volume
This Year's Impact
With Mizo Ticket Capacity
2,600
+30% more tickets
Savings per Ticket
$6.00
Annual Savings (Year 1)
$34,620
Monthly Savings
$2,885
Service Desk Cost Projection
(Lower is better)Loading chart...
Saves $39,813 over 3 years
With Mizo you get:
30% capacity increase per team member
Handle more tickets without hiring
Eliminate dispatcher/triage roles
Automated triage, dispatch, and categorization
Flat ticket pricing
Predictable costs as you scale
Scale without growing headcount
Defer hiring as you grow
Scales with your operation
Suite of Agents
Plans that scale with you
- Phone Agent Answers every inbound call and hands off a fully detailed ticket
- Intake Agent Unifies email, portal, chat, and phone into one clean, enriched ticket
- End User Verification Agent Proves who really opened the ticket via M365 MFA push, Duo, or a verification link
- Triage Agent Renames, classifies, prioritizes, selects agreements, merges and requests missing information for incoming tickets
- Dispatch Agent Routes each ticket to the best technician and books the appointment
- Diagnostic Agent Investigates the issue and surfaces likely root cause before a tech starts
- Resolution Agent Fixes tickets in Microsoft 365 and on devices via your RMM — guardrailed and audited
- Communication Agent Keeps clients updated with on-brand status across email, Teams, and Slack
- Documentation Agent Captures every resolution into IT Glue, Hudu, and SharePoint automatically
- Quality Review Agent Reviews every closed ticket for billing, CSAT, communication, and doc gaps
- Performance Agent Tracks technician and team SLA health, workload, and coaching signals in real time
- Service Insights Agent Mines closed tickets for recurring root causes, at-risk clients, and automation ideas
- PSA (HaloPSA, ConnectWise, Autotask, and more)
- Documentation (IT Glue, Hudu, Confluence, Sharepoint, and more)
- Communication (Teams, Slack, and more)
- Resolution (Microsoft 365, NinjaOne, Datto RMM, and more)
- Scheduling (Microsoft Bookings, TimeZest, and more)
- Experience, Automation, and more
- One-click deployment
- Setup Fee (None)
- Feature releases (Weekly)
- Support (Priority)
Curious about Mizo for your MSP?
Let Copilot, ChatGPT, Claude, or Perplexity walk you through it. Click a button and see what your favorite AI says about Mizo.