Meet the Mizo Agents
Mizo isn't one chatbot — it's a fleet of specialized AI agents that run your MSP service desk end to end. Each agent owns one stage of the ticket lifecycle, and they hand off to each other automatically.
Intake & Route
However the request arrives, it becomes one clean, attributed ticket — classified, prioritized, and in the right hands within seconds.
Validate & Remediate
The requester is proven to be who they claim, the root cause is found, the fix is executed, and the knowledge is captured — with the client kept in the loop throughout.
Resolution Agent
Executes the actual fix instead of drafting one: identity actions in Microsoft 365, device remediation through your RMM. Every action is policy-gated on verified identity, scoped to one user, and written back to the ticket with a full audit trail.
Learn moreEnd User Verification Agent
Proves who really opened the ticket via M365 MFA push, Duo, or a verification link.
Diagnostic Agent
Investigates the issue and surfaces likely root cause before a tech starts.
Communication Agent
Keeps clients updated with on-brand status across email, Teams, and Slack.
Documentation Agent
Captures every resolution into IT Glue, Hudu, and SharePoint automatically.
Review & Optimize
Nothing closes unreviewed. Every finished ticket is audited and mined for the patterns that change how the next one gets handled.