/ The Agent Fleet
Meet the Mizo Agents
Mizo isn't one chatbot — it's a fleet of specialized AI agents that run your MSP service desk end to end. Each agent owns one stage of the ticket lifecycle, and they hand off to each other automatically.
Triage Dispatch Diagnostic Communication Resolution Documentation QA
Triage Agent
Reads, classifies, and prioritizes every ticket the moment it arrives.
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Routes each ticket to the best technician and books the appointment.
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Investigates the issue and surfaces likely root cause before a tech starts.
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Keeps clients updated with on-brand status across email, Teams, and Slack.
Learn moreResolution Agent
Fixes tickets in Microsoft 365 and on devices via your RMM — guardrailed and audited.
Learn moreDocumentation Agent
Captures every resolution into IT Glue, Hudu, and SharePoint automatically.
Learn moreQA Agent
Reviews every closed ticket for billing, CSAT, communication, and doc gaps.
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