AI Documentation Agent for MSPs
Keep your documentation current automatically — capturing resolutions and updating asset and SOP records in IT Glue, Hudu, and SharePoint, with zero manual write-ups.
The knowledge walks out the door with every resolved ticket
Every resolved ticket holds a fix worth keeping. When it never gets written down, your knowledge base goes stale and the next technician starts from scratch.
Docs Go Stale
Documentation is out of date the moment a fix changes something.
Tribal Knowledge
Fixes live in technicians' heads, not in your knowledge base.
Nobody Writes It Up
Documentation is the first thing skipped when techs are busy.
Audit Risk
Incomplete records make audits and onboarding painful.
From resolved ticket to living documentation
Fully automated documentation, the moment a ticket is closed.
Detects a Resolved Ticket
The agent activates the moment a ticket is resolved and closed.
Summarizes the Fix
It writes a clear summary of the problem and how it was solved.
Updates the Right Record
It creates or updates the correct KB article and asset record.
Links Back to the Ticket
The documentation is linked to the ticket for full traceability.
Of resolutions captured into living documentation
What the Documentation Agent handles
Comprehensive documentation automation that eliminates manual write-ups entirely.
Auto Resolution Write-ups
Turns every fix into a documented procedure.
- Summarizes problem & solution
- Drafts in your house style
- No manual write-ups
- Ready to review or auto-publish
Asset & Config Updates
Keeps asset records accurate as things change.
- Updates affected assets
- Captures config changes
- Links assets to tickets
- Single source of truth
KB Article Drafting
Builds your knowledge base as you work.
- New article suggestions
- Updates existing articles
- Recurring-issue runbooks
- Searchable & reusable
IT Glue / Hudu / SharePoint Sync
Writes to the documentation tools you already use.
- IT Glue
- Hudu
- SharePoint
- Two-way, always current
Documentation impact
What MSPs gain when documentation runs itself.
of resolutions documented
manual write-ups
records, always
current docs
Documentation Agent questions
What does the Documentation Agent do?
The Documentation Agent captures every resolved ticket and turns the fix into living documentation. It writes a clear summary of the problem and solution, then creates or updates the right KB article and asset record — with zero manual write-ups from your team.
Which documentation tools does it support?
The agent writes directly to the documentation tools you already use, including IT Glue, Hudu, and SharePoint. It keeps your records two-way and always current, so there is no separate system to maintain.
Can write-ups be reviewed before publishing?
Yes. Every draft can be routed for review before it goes live, or you can let the agent auto-publish once you trust it. Drafts are written in your house style, so they need little to no editing.
How does it keep asset records current?
When a resolution touches an asset or configuration, the agent updates the affected records and links them back to the ticket. This keeps your asset and config data accurate as things change, giving you a single source of truth.
Works with the rest of the fleet
Documentation turns every resolution into knowledge the whole fleet can reuse.
Proven Results for MSPs
26%
Average increased capacity per technician
30%
Less escalations
100%
Removes the need for a dedicated triage and dispatch role
How MSPs Use Mizo AI: Customer Success Stories
See how high-growth MSPs use Mizo to deliver faster support with AI-powered service desk automation.
Commandare Technologies
Patrick Racine, Founder & President
With Mizo handling our triage, our technicians can focus on work that truly matters
Patrick Racine
Founder & President, Commandare Technologies
How MSPs Use Mizo AI: Customer Success Stories
See how high-growth MSPs use Mizo to deliver faster support with AI-powered service desk automation.
Nexxo Technologies
Laurence St-Yves, Chief Technology Officer
Our kill rate is better. Our SLA compliance is better.
Laurence St-Yves
Chief Technology Officer, Nexxo Technologies