NOC Alerts Agent
Disk full, service stopped, device offline, high CPU. The NOC Alerts Agent picks up every alert from your RMM and the alert tickets in your PSA, checks the device, runs the approved fix and clears what it resolved. Your techs only see the alerts that actually need a human.
Tickets it resolves every day
What lands in the queue, and what the agent does about it.
Disk 95% on SRV-FS01
ResolvedCleared temp files and old shadow copies, disk back to 71%, alert closed.
Print Spooler stopped on 3 workstations
ResolvedRestarted the service, confirmed it stays up, closed the alert tickets.
Device offline · Acme Dental reception PC
ResolvedChecked last check-in and power events, found a planned shutdown, closed as noise.
Backup agent service not running
ResolvedRestarted the service, re-checked status and escalated with logs when it stopped again.
CPU at 100% for 30 min on SRV-APP02
ResolvedIdentified the runaway process, restarted it per the client SOP, logged the fix.
Same alert opened 40 tickets overnight
ResolvedMerged duplicates into one ticket and suggested a threshold change.
What the NOC Alerts agent handles
You choose which cases are enabled for each client, and how much it can do on its own.
Alert triage
- Separates noise from real incidents
- Merges duplicate alert tickets
- Links alerts to the right company and device
- Prioritizes by client, device role and SLA
Automatic remediation
- Disk cleanup and log rotation
- Service restarts and recovery
- Stuck process and memory fixes
- Re-run of failed scheduled tasks
Escalation with context
- Hands off with diagnostics already run
- Pages on-call for critical servers
- Suggests threshold and policy changes
- Writes the alert history into the ticket
Diagnose, plan, approve, execute
Diagnoses against live state
Checks the real state of the tenant, account or device, and pulls the client's SOP for the issue.
Builds a plan with sources
Every step cites where it comes from: a client SOP, live state, or a clearly flagged best practice.
Approve, or delegate
Your tech approves each action in one click, or you let trusted cases run on their own.
Executes, verifies and logs
Runs the approved actions, confirms the fix worked and writes everything to the ticket and audit trail.
NOC Alerts Agent questions
Which alerts can the NOC Alerts Agent handle?
Any alert from a supported RMM (NinjaOne, Datto RMM, N-central, ConnectWise Automate, Syncro, Atera), plus alert tickets that other monitoring tools create in your PSA. You decide which alert types it can fix on its own and which it only triages.
Will it run scripts without approval?
Only if you allow it. Every fix comes from your approved script library, and each alert type starts with technician approval. Once you trust a fix, you can let it run on its own.
What happens when it can't fix the alert?
It escalates the ticket with the checks it ran, the device state and what it tried, so the tech starts from the diagnosis instead of from zero.
Pair it with the rest of the team
How MSPs Use Mizo AI: Customer Success Stories
See how high-growth MSPs use Mizo to deliver faster support with AI-powered service desk automation.
Commandare Technologies
Patrick Racine, Founder & President
With Mizo handling our triage, our technicians can focus on work that truly matters
Patrick Racine
Founder & President, Commandare Technologies
How MSPs Use Mizo AI: Customer Success Stories
See how high-growth MSPs use Mizo to deliver faster support with AI-powered service desk automation.
Nexxo Technologies
Laurence St-Yves, Chief Technology Officer
Our kill rate is better. Our SLA compliance is better.
Laurence St-Yves
Chief Technology Officer, Nexxo Technologies