RMM Remediation Agent
Slow PC, broken Outlook, printer queue stuck. The RMM Remediation Agent checks the device through your RMM, runs the approved script for the issue and confirms the fix with the end user, without a tech remoting in.
Tickets it resolves every day
What lands in the queue, and what the agent does about it.
Outlook won't open
ResolvedFound a corrupted profile, rebuilt it through the RMM, user confirmed over Teams.
Printer stuck, nothing prints
ResolvedCleared the print queue and restarted the spooler on the device.
My computer is very slow
ResolvedChecked CPU, RAM and disk, cleaned temp files, flagged a failing disk for replacement.
VPN won't connect from home
ResolvedReset the network stack and DNS cache, then confirmed the tunnel came up.
Teams keeps crashing
ResolvedCleared the Teams cache and reinstalled the client from your approved package.
What the RMM Remediation agent handles
You choose which cases are enabled for each client, and how much it can do on its own.
Script automation
- Approved script library execution
- Service restarts & resets
- Network & DNS flush and reset
- Custom PowerShell from your SOPs
On-device diagnostics
- Device health & performance checks
- Disk space & storage analysis
- Service & process status
- Event log review
Client-side repair
- Outlook & Office client repair
- Print queue and spooler fixes
- Browser & cache resets
- Disk cleanup & optimization
Diagnose, plan, approve, execute
Diagnoses against live state
Checks the real state of the tenant, account or device, and pulls the client's SOP for the issue.
Builds a plan with sources
Every step cites where it comes from: a client SOP, live state, or a clearly flagged best practice.
Approve, or delegate
Your tech approves each action in one click, or you let trusted cases run on their own.
Executes, verifies and logs
Runs the approved actions, confirms the fix worked and writes everything to the ticket and audit trail.
RMM Remediation Agent questions
Which RMMs are supported?
NinjaOne, Datto RMM, N-central, ConnectWise Automate, Syncro and Atera.
Can it run our own scripts?
Yes. The agent picks from your approved script library and the scripts in your SOPs. It never writes and runs a new script on its own.
Does the end user have to do anything?
Usually not. The agent tells them what it is doing and asks them to confirm the fix at the end, by email, Teams or Slack.
Pair it with the rest of the team
How MSPs Use Mizo AI: Customer Success Stories
See how high-growth MSPs use Mizo to deliver faster support with AI-powered service desk automation.
Commandare Technologies
Patrick Racine, Founder & President
With Mizo handling our triage, our technicians can focus on work that truly matters
Patrick Racine
Founder & President, Commandare Technologies
How MSPs Use Mizo AI: Customer Success Stories
See how high-growth MSPs use Mizo to deliver faster support with AI-powered service desk automation.
Nexxo Technologies
Laurence St-Yves, Chief Technology Officer
Our kill rate is better. Our SLA compliance is better.
Laurence St-Yves
Chief Technology Officer, Nexxo Technologies