Answer &
Triage
Every call answered, every caller verified, every ticket triaged and routed. No queue left waiting.
We ran an MSP. Then we built its AI team. Works inside your current tools, just like your team
Autonomous workforcetrained to run your service desk.NOC.help desk.dispatch board.phone lines.quality reviews.staffing.SLA monitoring.customer experience.
Mizo keeps your service desk running around the clock, without growing headcount or outsourcing overhead. Deployed in days, tailored to your PSA, supervised by MSP experts.
Maya, Alex, Noa, Kai and Sam
Service desk · Your MSP 5 teammates on shift
- Tickets handled today
- 184
- Average time to resolution
- 6m 34s
- Tickets waiting in queue
- 0
- Maya Receptionist On a call
- Alex L1 Technician Resolving
- Noa Documentation & Quality Specialist Writing
- Kai Billing Specialist Validating
- Sam Service Desk Lead Analyzing
01 / Your AI team
Autonomous expertise at scale
Continuously operating your service desk to maximize coverage and accelerate resolution.
Answer &
Diagnose &
Resolve
Common issues diagnosed and resolved end-to-end, with your runbooks and your guardrails.
Document &
Review
Notes, time entries and knowledge base updates written on every ticket, then quality-checked.
Validate &
Bill
Every time entry, bill of materials and agreement checked before the invoice goes out.
Measure &
Improve
Performance and SLAs tracked, and every trend surfaced before it turns into a problem.
02 / How it works
One ticket. Five teammates. Zero hand-offs to chase.
Each teammate owns a job your techs do today. Deploy the roles you need, see exactly what they take off your team's plate, and add more as you grow.
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Answers every call, verifies the caller and gets the ticket to the right tech before anyone on your team touches it.
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Diagnoses the issue, resolves what's safe to resolve and keeps the end user updated until the ticket is closed.
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Turns every resolved ticket into clean notes and reusable knowledge, then reviews its quality, so what your techs learn stays in your MSP.
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Validates every time entry, bill of materials and agreement before invoicing, so no billable work slips through and no client gets a surprise.
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Tracks team performance and SLAs, and surfaces the trends your service manager doesn't have time to dig for.
mizo · ticket #48213 live
Maya Receptionist
- 09:41 Inbound call · Acme Dental
- 09:41 Caller verified · Jane Roy via Duo push
- 09:42 Ticket #48213 created · “Outlook won't open”
- 09:42 Triaged · P3 · Microsoft 365 · Service Desk board
- 09:42 ✓ Dispatched to Alex
Alex L1 Technician
- 09:43 Picked up #48213 · checking device in NinjaOne
- 09:45 Diagnosis · corrupted Outlook profile
- 09:46 Runbook matched · rebuild Outlook profile
- 09:52 User confirmed fix over Teams
- 09:53 ✓ Resolved in 11 minutes
Noa Documentation & Quality Specialist
- 09:53 Ticket notes written for #48213
- 09:53 Time entry logged · 0.25 h
- 09:54 IT Glue article updated · Outlook profile rebuild
- 09:55 Quality review #48213 · 96 / 100
- 09:55 ✓ Documented and reviewed
Kai Billing Specialist
- 09:56 Time entry validated · 0.25 h on #48213
- 09:56 Agreement matched · Acme Dental managed services
- 09:57 Work type checked · covered, not billable
- 09:57 Bill of materials · no hardware to add
- 09:58 ✓ Ready for invoicing
Sam Service Desk Lead
- 10:00 SLA met on #48213 · resolved in 11 min
- 10:00 Trend · Outlook tickets up 40% at Acme Dental
- 10:01 Suggestion · push profile fix via RMM policy
- 10:01 ✓ Sent to your service manager
Illustrative example of a ticket worked by the Mizo AI team.
50 %
More leverage on your team
24/7
Service desk coverage
70 +
Specialized skills
Days
To go live, not months
02 / Partners
Trusted by the best MSPs
03 / Built for MSPs
Designed for how MSPs actually run
Built on the workflows, tools and standards of a real managed service provider, not a generic chatbot pointed at your PSA.
Native PSA & RMM integration
Works directly in ConnectWise, Autotask, HaloPSA and the tools your techs already use.
Your context, not generic AI
Every action uses your clients, SOPs, documentation and ticket history.
Guardrails built in
Human-in-the-loop where you want it, autonomy where it's earned. You set the boundaries.
Full audit trail
See what each teammate did, why, and with what outcome, on every ticket.
Supervised by MSP operators
We've run an MSP. We review and tune your AI team so quality stays where you expect it.
Always on shift
Nights, weekends and Monday morning spikes, covered without overtime or on-call.
04 / A new service model
Hire capacity, not headcount
Compare your AI team to your next hire: same job, same yardstick. And if you ever stop, you simply hire the role back.
New hire Mizo AI team
Time to productive 6–12 weeks to hire and ramp Live in days
Coverage Business hours, plus on-call 24/7, every ticket
Scaling Recruit, onboard, repeat Add a teammate
When someone leaves Knowledge walks out the door Knowledge stays documented
Budget line Salary, benefits, turnover From $750 / month per teammate
05 / Pricing
Priced like a hire. Not like software.
Each teammate has a monthly salary with a set workload. Busy month? Extra tickets are billed per ticket, like overtime. Growing? Add another teammate.
Maya Receptionist
$1,000 / month
vs. ~$40k / yr receptionist
- 300 tickets / mo
- $1 per extra ticket
- Phone, Intake, End User Verification, Triage, Dispatch
Alex L1 Technician
$1,500 / month
vs. ~$60k / yr L1 technician
- 250 tickets / mo
- $6 per extra resolution
- Diagnostic, Resolution, Communication
Noa Documentation & Quality Specialist
$750 / month
vs. hours of tech time each week
- 300 tickets / mo
- $1 per extra ticket
- Documentation, Quality Review
Kai Billing Specialist
$750 / month
vs. ~$50k / yr billing coordinator
- 300 tickets / mo
- $1 per extra ticket
- Time Entry Validation, Bill of Materials, Agreement Reconciliation
Sam Service Desk Lead
$2,000 / month
vs. ~$80k / yr service desk lead
- Every ticket reviewed
- Flat, per service desk
- Performance, Service Insights
The full team
Maya, Alex, Noa, Kai and Sam, working every ticket together.
Each extra teammate of the same role is 15% off. A full L1 hire costs about $5,000 a month.
Suggested pricing in USD, shown for discussion. Final pricing confirmed with your MSP's ticket volume.
06 / The Mizo advantage
AI that does the work. Hands-on.
01
Measured
Outcomes tracked on every ticket and reported back to you, not estimated.
02
Tailored
Fit to your PSA, your clients and your way of running the service desk.
03
Supervised
MSP operators review and coach your AI team to the bar you'd set for a new hire.
04
Seamless
No re-platforming, no migration. Your AI team joins your existing tools.