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Devolutions and Telegraph Ventures Invest in Mizo to Accelerate Our Roadmap

Mathieu Tougas profile photo - MSP technology expert and author at Mizo AI agent platform
Mathieu Tougas
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Featured image for "Devolutions and Telegraph Ventures Invest in Mizo to Accelerate Our Roadmap" - MSP technology and AI agent automation insights from Mizo platform experts

Today, we’re announcing that we’ve closed a round backed by Devolutions and Telegraph Ventures. This capital goes straight into accelerating our roadmap: deploying our end-to-end autonomous resolution platform to more MSPs, faster, and across additional technology ecosystems beyond Autotask, ConnectWise, and HaloPSA.

Why this partnership, and why now

Mizo is already deployed across 60+ MSPs in North America and Europe, automating the complete service ticket lifecycle — triage, routing, scheduling, remediation, documentation, and QA. Devolutions and Telegraph Ventures both bring something we can’t manufacture on our own: Devolutions’ deep relationships across a global IT ecosystem of 1+ million users in 140+ countries, and Telegraph Ventures’ conviction about where the MSP industry is headed.

As Mat, CEO and co-founder of Mizo, puts it:

“MSPs have been hiring for years to absorb an ever-growing volume of tickets. Mizo flips that equation: our AI agents take charge of the complete ticket lifecycle, from triage to resolution, freeing Level 1 teams from repetitive work. This investment allows us to accelerate deployment of our end-to-end autonomous resolution platform to more MSPs and across additional technology ecosystems. It’s also a strong validation of the conviction that has driven us from the start: a technician’s value lies in building and nurturing customer relationships – not performing procedural tasks across multiple tools.”

What Devolutions brings to the table

Devolutions has built its business on secure access management, credential management, and remote connectivity — serving over 1 million users across 140+ countries. It’s also an active investor and steward in the broader IT ecosystem, with a prior investment in Obkio, sponsorships of the Avalonia and ControlR open-source projects, and acquisitions of PowerShell Universal and UniGetUI.

David Hervieux, CEO of Devolutions, explained the thinking behind the investment:

“At Devolutions, we believe in the power of partnerships to move our industry forward. By investing in Mizo, we are supporting a team whose AI capabilities open meaningful opportunities across our ecosystem and for our customers. This reflects our broader commitment to helping IT professionals benefit from technologies that complement our secure access management portfolio. As we continue expanding our business across North America and internationally, we remain focused on partnering with companies that strengthen the global IT ecosystem and deliver lasting value to customers around the world.”

Telegraph Ventures’ bet on agentic AI for MSPs

Etienne Mérineau, General Partner at Telegraph Ventures, framed the investment around where he sees the industry heading:

“We believe AI won’t replace managed service providers, but it will fundamentally redefine how they operate and deliver value. As AI agents take on repetitive operational work, MSPs have an opportunity to evolve from reactive IT operators into strategic technology partners for small and midsize businesses. Mizo is building the AI-native customer support layer for that transformation.”

That’s the same thesis we’ve operated on since day one: agentic AI isn’t about replacing technicians — it’s about removing the procedural work standing between them and higher-value client relationships.

What this means for our roadmap

Concretely, this investment lets us move faster on three fronts:

  • Faster deployment to more MSPs — scaling beyond our current 60+ deployments across North America and Europe
  • Broader ecosystem coverage — extending autonomous ticket resolution to more PSA, RMM, and IT ecosystems beyond Autotask, ConnectWise, and HaloPSA
  • Continued investment in the core platform — the triage, routing, scheduling, remediation, documentation, and QA capabilities that make end-to-end automation possible without sacrificing human oversight

Every MSP already on the platform can expect the same roadmap — just delivered faster.

Get in touch

If you’re an MSP looking to move Level 1 ticket handling off your technicians’ plates, book a demo and we’ll show you what autonomous resolution looks like on your own ticket data.

Read the full announcement on GlobeNewswire.

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