Update Ticket Title

When emails are converted into tickets, the subject line is often unclear, too long, or not meaningful for support teams (e.g. “Re: FW: URGENT”).

With Update Ticket Title, Mizo automatically rewrites ticket titles to make them clear, structured, and actionable.

What it does

• Analyzes the email content and context
• Generates a concise and relevant ticket title
• Removes unnecessary prefixes (FW, RE), long threads, and email noise

Why it matters

• Tickets are easier to understand at a glance
• Faster triage and assignment
• Better visibility in dashboards and reports
• Improved communication between support agents and clients

Typical examples

• Before: “RE: FW: Issue”
• After: “Outlook not syncing on user workstation”

How to Activate & Fine-Tune Ticket Title Updates

Activation

1. Go to the Configuration section in the Mizo console

1. Enable Update Ticket Title and choose how it should behave:

   • Automation: Mizo automatically updates the ticket title for every analyzed ticket

   

   • Recommendation: Mizo suggests a new title, and your team validates it before applying

   

2. It will be saved automatically.

Once activated, Mizo will generate clear and relevant ticket titles for all new tickets.

Fine-Tuning the Feature

This feature can be fine-tuned over time to better match your support workflow and internal standards.

You can:

• Align titles with your internal naming conventions (e.g. End User Name- Summary ).
• Choose whether some tickets should not be renamed

To do this, go to the Fine-Tuning tab within Mizo Console . Here are some good practices: