Agreement
Mizo automatically applies the right agreement to a ticket at creation time — no manual lookup needed.
Updated Sep 15, 2026
Help Center
Setup guides, integration tutorials, and best practices for getting the most out of Mizo.
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Booking Link Management
Mizo connects directly with Microsoft Bookings to automatically generate appointment links.
Updated Sep 15, 2026
Bundle Tickets
Automatically Bundle Duplicate and Related Requests
Updated Sep 15, 2026
Catchall Management
Mizo Catchall automatically manages tickets from generic, unknown, or system sources, creating contacts, reassigning properly, and filtering spam efficiently.
Updated Sep 15, 2026
Close Promotional Tickets
Detects newsletters and marketing spam that land in the helpdesk, and closes them automatically.
Updated Sep 15, 2026
Compact Autotask Ticket Descriptions
Mizo automatically shortens over-long Autotask ticket descriptions so they always save successfully.
Updated Sep 15, 2026
Contact Assignment
Automatically identifies who a ticket is really from and reassigns it to the correct PSA contact.
Updated Sep 15, 2026
Contact Creation
Automatically detect new requesters and propose creating them as PSA contacts, pending technician approval.
Updated Sep 16, 2026
Contact Phone Number
Detects callback numbers requesters share in tickets and saves them to their PSA contact record.
Updated Sep 15, 2026
Create KB in documentation platform
Turn resolved tickets into reusable KB articles, drafted by Mizo and published after technician approval.
Updated Sep 15, 2026
Dispatch
Mizo picks the best team and technician for each ticket based on availability, workload, SLA fit, and skill match.
Updated Sep 15, 2026
Fine tuning
Mizo's AI-powered automation can be fine-tuned to match your organization's specific workflows, priorities, and business logic.
Updated Sep 15, 2026
Autotask Setup Guide
A setup guide to connect your Autotask instance to Mizo
Updated Sep 15, 2026
Confluence Setup Guide
A setup guide to integrate Confluence Cloud with Mizo, enabling AI-powered ticket suggestions and resolution documentation
Updated Sep 15, 2026
ConnectWise PSA Setup Guide
A setup guide to connect your ConnectWise PSA instance to Mizo
Updated Sep 15, 2026
Microsoft 365 GDAP Setup Guide
Connect Mizo to customer Microsoft 365 tenants using Granular Delegated Admin Privileges (GDAP) in Partner Center
Updated Sep 15, 2026
HaloPSA Setup Guide
A setup guide to connect your HaloPSA instance to Mizo
Updated Sep 15, 2026
Hudu Setup Guide
A setup guide to connect your Hudu instance to Mizo
Updated Sep 15, 2026
IT Glue Setup Guide
A setup guide to connect your IT Glue instance to Mizo
Updated Sep 15, 2026
Microsoft Bookings Setup Guide
A setup guide to connect your Microsoft Bookings instance to Mizo
Updated Sep 15, 2026
Nilear Setup Guide
A setup guide to configure the Mizo AI assistant pod within Nilear
Updated Sep 15, 2026
Sharepoint Setup Guide
A setup guide to connect your SharePoint instance to Mizo
Updated Sep 15, 2026
Teams Webhook Setup Guide
A setup guide to configure Microsoft Teams webhooks for the Mizo Teams integration
Updated Sep 15, 2026
Link Configurations
Automatically match and link the right device or asset to every ticket for instant technician context.
Updated Sep 16, 2026
Mizo Best Practice
Lost during your onboarding, here our best practices.
Updated Sep 15, 2026
Onboarding Guide
This guide walks you through everything that happens between now and your go-live date.
Updated Sep 15, 2026
Setting Up the QA Agent
How the QA Agent reviews closed tickets, what it checks, and how to write custom instructions it will actually follow.
Updated Sep 15, 2026
Resolution Steps
Mizo drafts troubleshooting steps from your KB and can automatically fix select issues once a technician approves.
Updated Sep 15, 2026
Schedule
Automatically books the dispatched technician's next open calendar slot, straight from your PSA.
Updated Sep 15, 2026
Send First Response
Mizo drafts, and can auto-send, a first-response email asking customers what's missing before work starts.
Updated Sep 15, 2026
Split Tickets
Automatically Separate Multi-Issue Requests
Updated Sep 15, 2026
Mizo Tech Checklist — Resolution Phase
How Mizo can help streamline ticket resolutions
Updated Sep 15, 2026
Update Ticket Categories
Mizo automatically sets ticket categories, subcategories, and sub-subcategories based on the ticket content.
Updated Sep 15, 2026
Update Ticket Title
With Update Ticket Title, Mizo automatically rewrites ticket titles to make them **clear, structured, and actionable**.
Updated Sep 15, 2026
Using the Pod
How to use the Pod and Todo List to triage, dispatch, and resolve tickets with Mizo
Updated Sep 15, 2026
Work types & work roles
Work type and work role are completed when Mizo sends a pre-assistance communication on behalf of a technician.
Updated Sep 15, 2026