AI phone agent for MSPs on 8x8
Your 8x8 auto attendant and ring groups stay as they are. Point the support path (or just the after-hours path) at your Mizo number and the Phone Agent turns every call into a complete ticket.
- Status
- Works via call forwarding
- Connection
- Call forwarding from 8x8 to a Mizo number
- Works in
- ConnectWise PSA · Autotask · HaloPSA
- Agents
- Phone Intake
About 8x8: 8x8 is a cloud communications provider offering business phone service, contact center and video meetings on one platform.
What the Phone Agent does for 8x8 users
8x8 delivers the call. Mizo makes sure it becomes a ticket.
After-hours answering
Route the after-hours branch of your 8x8 auto attendant to Mizo so night and weekend calls are answered by an agent, not voicemail.
Caller identified in your PSA
The Phone Agent matches the caller to their company, contact and contract in your PSA.
Complete ticket before hang-up
The ticket is created or updated with the transcript and summary, and handed to intake and triage.
Emergency escalation
Urgent calls are transferred to the on-call technician you designate.
How Mizo works with 8x8
There is no API integration with 8x8. You forward calls from 8x8 to a dedicated Mizo phone number. The Phone Agent answers, matches the caller to a contact in your PSA, creates or updates the ticket with the transcript, and transfers to your on-call technician when a human is needed. Your numbers stay where they are.
How to set it up in 8x8
Mizo runs in recommendation mode first, writing its reasoning to each ticket, and moves to autonomous handling only where you allow it.
Get your Mizo number
Mizo provides a dedicated phone number for your Phone Agent.
Forward from 8x8
In 8x8 admin, point the support option of your auto attendant, a ring group's no-answer rule or an after-hours schedule to the Mizo number.
Set on-call and client rules
Tell Mizo where to transfer emergencies and how to treat specific clients.
Mizo and 8x8: common questions
Do we change carriers or numbers?
No. Your numbers stay with 8x8; calls are forwarded to Mizo.
Can Mizo answer only when our team doesn't?
Yes. Use a no-answer or overflow rule in 8x8 so Mizo only takes calls your team can't.
What if the caller isn't in our PSA?
The Phone Agent asks for their name and company and tries to match them. If there's no match, it creates the ticket on your catch-all company for review.
Is this an 8x8 marketplace integration?
No. It works through standard call forwarding, with no 8x8 API connection.
Agents and pages that work with 8x8
Phone Agent
Answers calls, matches the caller and opens a complete ticket.
Intake Agent
Bundles duplicates, filters noise and matches every ticket to the right contact.
Dispatch Agent
Routes tickets by skills, workload and availability.
AI agents for MSPs
The full Mizo agent fleet for MSP service desks.