Integrate Mizo's AI Agent with ConnectWise PSA
Transform your PSA workflow with Mizo's service desk automation. Mizo integrates seamlessly with ConnectWise PSA, providing Agentic-based automation directly in your ticket entry point.
One ticket, handled end to end
Every request follows the same managed pipeline — captured on any channel, verified, triaged, dispatched, resolved, documented, and quality-reviewed by Mizo's AI agents inside your PSA.
Multi-modal intake
Phone, email, chat, or portal — the Intake Agent turns every request into one clean, enriched ticket, no matter how it arrives.
End user verification
Before anything is touched, the End User Verification Agent proves the requester is who they claim via M365 MFA push, Duo, or a verification link.
Triage & dispatch
Mizo automatically triages, merges, and dispatches tickets to the best resolver — AI agent or technician — with agreement selection built in.
Resolution, documentation & QA
The Resolution Agent executes the fix in M365 and your RMM, then every ticket is documented and quality-reviewed before it closes.
Proven Results for MSPs
26%
Average increased capacity per technician
30%
Less escalations
100%
Removes the need for a dedicated triage and dispatch role
Mizo's AI Agent in Action
See how our intelligent virtual agent transforms your ConnectWise PSA workflow from ticket creation to resolution
Intelligent Triage
AI agent analyzes incoming tickets using natural language processing to understand intent, urgency, and technical requirements. It categorizes issues and identifies patterns human agents might miss.
Smart Prioritization
Automatically assigns priority based on business impact, SLA requirements, customer tier, and historical data. Critical issues are escalated immediately while routine requests are queued efficiently.
Intelligent Dispatch
Routes tickets to the best-suited technician based on skills, current workload, expertise areas, and availability. Ensures optimal resource allocation and faster resolution times.
Resolution Assistance
Suggests relevant knowledge base articles, provides troubleshooting steps, and can automatically resolve common issues. Technicians receive context-rich tickets with recommended approaches.
Automated Documentation
Automatically documents all interactions with customers and publishes them to your tool stack. Integrates seamlessly with IT Glue, Hudu, and more.
Why Choose AI Agent Automation?
Transform your ConnectWise PSA performance with AI-powered automation that delivers measurable results
Faster Response Times
Eliminate manual sorting delays with instant ticket analysis and dispatch. Achieve up to 80% faster first response.
Personalized Support
AI analyzes customer history and preferences to provide tailored responses and resolution approaches.
Improved Accuracy
Context-aware decisions reduce incorect dispatch and ensure tickets reach the right expert the first time.
24/7 Automation
AI agents work around the clock, handling after-hours tickets and ensuring nothing falls through the cracks.
Knowledge Automation
Automatically suggests and updates relevant articles and documented solutions, improving resolution efficiency.
Continuous Improvement
AI learns from every interaction, becoming more accurate and efficient over time.
Ready to automate your service desk?
Mizo is available in the ConnectWise PSA Marketplace .
- Deploy in minutes
- Automatically learns from your data
- Integrates fully in ConnectWise PSA
- Save time for your whole team
