AI phone agent for MSPs on Aircall
Aircall's call flow editor lets you ring your team first and redirect elsewhere when nobody answers or when you're closed. Make Mizo that redirect and every missed call becomes a ticket.
- Status
- Works via call forwarding
- Connection
- Call flow redirect to a Mizo number
- Works in
- ConnectWise PSA · Autotask · HaloPSA
- Agents
- Phone Intake
About Aircall: Aircall is a cloud phone system for sales and support teams, with a visual call flow editor and a large marketplace of integrations.
What the Phone Agent does for Aircall users
Aircall keeps routing your calls. Mizo answers the ones you send it and turns each into a ticket.
Time rule for closed hours
Use a time rule in the call flow so calls outside your opening hours redirect to the Mizo number.
Redirect after no answer
Ring your team first; if nobody picks up, redirect the caller to Mizo instead of voicemail.
Caller matched, ticket written
The Phone Agent matches the caller to their company and contact in your PSA, then creates or updates the ticket with the transcript and a summary.
On-call transfer for emergencies
When a call needs a human now, the Phone Agent transfers it to the on-call number you configure.
How Mizo works with Aircall
There is no API integration with Aircall. You forward calls from Aircall to a dedicated Mizo phone number. The Phone Agent answers, matches the caller to a contact in your PSA, creates or updates the ticket with the transcript, and transfers to your on-call technician when a human is needed. Your numbers stay where they are.
How to set it up with Aircall
Mizo runs in recommendation mode first, writing its reasoning to each ticket, and moves to autonomous handling only where you allow it.
Get your Mizo number
Mizo provides a dedicated phone number for your Phone Agent.
Forward from Aircall
In the number's call flow, add a redirect to an external number with the Mizo number, after the time rule's closed branch and/or after your team's ring step.
Set on-call and client rules
Give Mizo the number to transfer emergencies to (not your main line, to avoid loops) and any per-client rules for what counts as urgent.
Mizo and Aircall: common questions
Should we use Aircall's user-level “forward to external number”?
No. That setting is per user and asks whoever answers to press a key to confirm they're a person. Use a redirect in the number's call flow instead.
Does Mizo connect through the Aircall marketplace?
No. It works through call routing alone. Tickets are created in your PSA, not in Aircall.
Do we keep our numbers on Aircall?
Yes. Nothing is ported and there is no Aircall API connection. You only forward calls to the Mizo number.
Agents and pages that work with Aircall
Phone Agent
Answers calls, matches the caller and opens a complete ticket.
Intake Agent
Bundles duplicates, filters noise and matches every ticket to the right contact.
Triage Agent
Classifies and prioritizes every ticket against your rules.
AI agents for MSPs
The full Mizo agent fleet for MSP service desks.