AI agent for Atera
Mizo connects to Atera so the agents working your PSA queue know which customer and device a ticket is about, and alert-generated tickets get handled without burying client requests.
- Status
- Live · native integration
- Connection
- API connection to your Atera account
- Works in
- ConnectWise PSA · Autotask · HaloPSA
- Agents
- Intake Triage Diagnostic
About Atera: Atera is a cloud RMM and helpdesk platform for MSPs, with monitoring, patch management, scripting and remote access organized by customer.
What Mizo does with Atera
Atera already knows your customers and devices. Mizo brings that knowledge into the ticket.
Device context for triage
Mizo matches the requester to their Atera customer and devices, so the ticket carries the right hostname from the start.
Customer mapping
Atera customers are matched to PSA companies, so device context never lands on the wrong account.
Alert ticket storms contained
Atera alerts that become PSA tickets are recognized as alerts, kept off the client-request queue and bundled when the same device keeps firing.
Diagnostics with Atera data
The Triage & Diagnostic Agent includes Atera device details in its write-up so the technician knows what they're walking into.
Rolling out: resolution actions
Running approved Atera scripts from a ticket is rolling out, with per-client approval controls.
How to connect Atera
Mizo runs in recommendation mode first, writing its reasoning to each ticket, and moves to autonomous handling only where you allow it.
Provide API access
Create an API key in Atera for Mizo. We help you scope access during onboarding.
Confirm customer mapping
Review how Atera customers line up with companies in ConnectWise PSA, Autotask or HaloPSA.
Set rules for alert tickets
Tell Mizo in plain language how alert tickets should be prioritized and routed, per client if needed.
Mizo and Atera: common questions
I use Atera's built-in helpdesk. Does Mizo work with it?
Mizo's agents run inside ConnectWise PSA, Autotask and HaloPSA. If you run Atera for both RMM and ticketing, talk to us before you start so we can confirm fit.
Can Mizo run Atera scripts?
Resolution actions through the RMM are rolling out. Today the integration provides device context for triage and diagnostics.
Will Mizo add more alert tickets to my queue?
No. Mizo doesn't create alert tickets. It handles the ones your existing Atera setup already sends to your PSA: classifying them, bundling repeats and keeping them separate from client requests.
Agents and pages that work with Atera
Intake Agent
Bundles duplicates, filters noise and matches every ticket to the right contact.
Triage Agent
Classifies and prioritizes every ticket against your rules.
Diagnostic Agent
Gives technicians a head start with a structured diagnosis.
Automated ticket triage
How MSPs automate triage inside their PSA.