AI agent for ConnectWise Automate
Mizo connects to ConnectWise Automate so the agents working your ConnectWise PSA boards see which computer a ticket is about, and monitor-generated tickets get handled without burying client requests.
- Status
- Live · native integration
- Connection
- API connection to your Automate server
- Works in
- ConnectWise PSA · Autotask · HaloPSA
- Agents
- Intake Triage Diagnostic
About ConnectWise Automate: ConnectWise Automate (formerly LabTech) is ConnectWise's RMM platform, organized by clients and locations, with monitors, scripts and patch management.
What Mizo does with ConnectWise Automate
Automate and ConnectWise PSA often come as a pair. Mizo makes the pair work like one system on every ticket.
Client and location mapping
Automate clients and locations are matched to ConnectWise PSA companies and sites, so computer context lands on the right ticket.
Computer context for triage
Mizo identifies the requester's computer in Automate and uses that context to set category and priority on the service board.
Monitor ticket storms contained
When Automate monitors open tickets in ConnectWise PSA, Mizo recognizes them, bundles repeats from the same computer and keeps them on the right board.
Diagnostics with Automate data
The Diagnostic Agent adds Automate computer details to its write-up so technicians don't start from zero.
Rolling out: resolution actions
Running approved Automate scripts from a ticket is rolling out, with per-client approval controls.
How to connect ConnectWise Automate
Mizo runs in recommendation mode first, writing its reasoning to each ticket, and moves to autonomous handling only where you allow it.
Provide API access
Create an integrator account on your Automate server for Mizo. We help you scope it during onboarding.
Confirm client mapping
Review how Automate clients and locations map to companies in ConnectWise PSA (or Autotask or HaloPSA).
Set rules for monitor tickets
Tell Mizo in plain language which board monitor tickets belong on and how to prioritize them, per client if needed.
Mizo and ConnectWise Automate: common questions
Does this replace the Automate to ConnectWise PSA integration?
No. Keep your existing ticket sync. Mizo works on the tickets in ConnectWise PSA and reads computer context from Automate.
Can Mizo run Automate scripts?
Resolution actions through the RMM are rolling out. Today the integration provides computer context for triage and diagnostics.
How does Mizo handle a flood of Automate monitor tickets?
Repeated tickets for the same computer and condition are bundled under one ticket, separated from client requests, and routed according to your rules, with the reasoning written on the ticket.
Do I have to use ConnectWise PSA?
No. Mizo supports ConnectWise PSA, Autotask and HaloPSA. Automate is most often paired with ConnectWise PSA, which is where this integration is most common.
Agents and pages that work with ConnectWise Automate
Mizo for ConnectWise PSA
AI agents running inside ConnectWise PSA.
Triage Agent
Classifies and prioritizes every ticket against your rules.
Diagnostic Agent
Gives technicians a head start with a structured diagnosis.
Intake Agent
Bundles duplicates, filters noise and matches every ticket to the right contact.