AI phone agent for MSPs on Crexendo
Crexendo controls call handling with time frames, answering rules and auto attendants. Use them to send after-hours or unanswered support calls to your Mizo number.
- Status
- Works via call forwarding
- Connection
- Time frame and answering rule routing to a Mizo number
- Works in
- ConnectWise PSA · Autotask · HaloPSA
- Agents
- Phone Intake
About Crexendo: Crexendo provides a cloud phone system and UCaaS platform, managed through its VIP portal, with auto attendants, call queues, time frames and answering rules.
What the Phone Agent does for Crexendo users
Crexendo keeps routing your calls. Mizo answers the ones you send it and turns each into a ticket.
Time frames for after hours
Create a time frame for your closed hours and attach the rule that sends support calls to Mizo during it.
Unanswered support calls
When your support users or queue don't answer, forward the call to Mizo rather than voicemail.
Caller matched, ticket written
The Phone Agent matches the caller to their company and contact in your PSA, then creates or updates the ticket with the transcript and a summary.
On-call transfer for emergencies
When a call needs a human now, the Phone Agent transfers it to the on-call number you configure.
How Mizo works with Crexendo
There is no API integration with Crexendo. You forward calls from Crexendo to a dedicated Mizo phone number. The Phone Agent answers, matches the caller to a contact in your PSA, creates or updates the ticket with the transcript, and transfers to your on-call technician when a human is needed. Your numbers stay where they are.
How to set it up with Crexendo
Mizo runs in recommendation mode first, writing its reasoning to each ticket, and moves to autonomous handling only where you allow it.
Get your Mizo number
Mizo provides a dedicated phone number for your Phone Agent.
Forward from Crexendo
In the VIP portal, attach an answering rule to the right time frame (or set the no-answer behavior) so support calls forward to the Mizo number.
Set on-call and client rules
Give Mizo the number to transfer emergencies to (not your main line, to avoid loops) and any per-client rules for what counts as urgent.
Mizo and Crexendo: common questions
Does a time frame forward calls by itself?
No. In Crexendo, a time frame only defines when; the answering rule attached to it defines what happens to calls.
Can an auto attendant option go straight to Mizo?
If your auto attendant's options don't include an outside number, Crexendo support can confirm the best way to send calls to an external destination.
Do we keep our numbers on Crexendo?
Yes. Nothing is ported and there is no Crexendo API connection. You only forward calls to the Mizo number.
Agents and pages that work with Crexendo
Phone Agent
Answers calls, matches the caller and opens a complete ticket.
Intake Agent
Bundles duplicates, filters noise and matches every ticket to the right contact.
Triage Agent
Classifies and prioritizes every ticket against your rules.
AI agents for MSPs
The full Mizo agent fleet for MSP service desks.