AI agent for Datto RMM
Many Datto RMM shops run Autotask alongside it. Mizo connects to Datto RMM and works inside your PSA, so the agents triaging your queue know which site and device a ticket is about before a technician picks it up.
- Status
- Live · native integration
- Connection
- API connection to your Datto RMM account
- Works in
- ConnectWise PSA · Autotask · HaloPSA
- Agents
- Intake Triage Diagnostic
About Datto RMM: Datto RMM is Kaseya's cloud remote monitoring and management platform, organized by sites, with monitoring, patch management and component-based automation.
What Mizo does with Datto RMM
Datto RMM already knows your sites and devices. Mizo brings that knowledge into the ticket.
Site and device lookup
Mizo matches the requester to their Datto RMM site and devices, so the ticket carries the right hostname from the start.
Multi-site clients mapped correctly
Datto RMM sites are matched to PSA companies, including clients with several offices, so context never lands on the wrong account.
Monitor tickets kept in their lane
Datto RMM monitor alerts that become PSA tickets are recognized as alerts, kept off the client-request queue and bundled when the same device keeps firing.
Device context for diagnostics
The Diagnostic Agent includes Datto RMM device details in its write-up so the technician knows what they're walking into.
Rolling out: resolution actions
Triggering approved automation through Datto RMM from a ticket is rolling out, with approval controls per client.
How to connect Datto RMM
Mizo runs in recommendation mode first, writing its reasoning to each ticket, and moves to autonomous handling only where you allow it.
Generate API credentials
Enable API access in Datto RMM and provide Mizo with credentials. We help you scope access during onboarding.
Map sites to PSA companies
Confirm how Datto RMM sites line up with companies in Autotask, ConnectWise PSA or HaloPSA.
Tune with plain-language rules
Tell Mizo how to treat device and alert tickets per client. It writes its reasoning on every ticket so you can check its work.
Mizo and Datto RMM: common questions
We run Datto RMM with Autotask. Does Mizo work with both?
Yes. Mizo's agents run inside Autotask (or ConnectWise PSA or HaloPSA) and use Datto RMM for site and device context on the same tickets.
Will Mizo add more Datto RMM alert tickets to my queue?
No. Mizo doesn't create alert tickets. It handles the ones your existing Datto RMM to PSA setup already creates: classifying them, bundling repeats and keeping them separate from client requests.
Can Mizo run Datto RMM components?
Resolution actions through the RMM are rolling out. Today the integration is used for device and site context in triage and diagnostics.
Do I need to restructure my Datto RMM sites?
No. Mizo maps to your existing site structure. Where a site doesn't match a PSA company cleanly, you resolve it once during setup.
Agents and pages that work with Datto RMM
Triage Agent
Classifies and prioritizes every ticket against your rules.
Diagnostic Agent
Gives technicians a head start with a structured diagnosis.
Mizo for Autotask
AI agents running inside Autotask PSA.
Resolution Agent
Executes approved fixes at the autonomy level you set.