AI phone agent for MSPs on Dialpad
Dialpad lets each office set business hours and call routing on its main line. Point the closed-hours routing at your Mizo number and after-hours callers reach an agent that opens the ticket, instead of a voicemail box.
- Status
- Works via call forwarding
- Connection
- Main line call routing to a Mizo number
- Works in
- ConnectWise PSA · Autotask · HaloPSA
- Agents
- Phone Intake
About Dialpad: Dialpad is a cloud communications platform with business phone lines, contact center and meetings, organized into offices with their own main lines.
What the Phone Agent does for Dialpad users
Dialpad keeps routing your calls. Mizo answers the ones you send it and turns each into a ticket.
Closed-hours routing
Use the main line's business hours so calls outside them route to Mizo, including holiday hours you've defined in Dialpad.
Per-office choices
Because Dialpad sets hours and routing per office, each office can decide whether Mizo answers after hours, all day, or not at all.
Caller matched, ticket written
The Phone Agent matches the caller to their company and contact in your PSA, then creates or updates the ticket with the transcript and a summary.
On-call transfer for emergencies
When a call needs a human now, the Phone Agent transfers it to the on-call number you configure.
How Mizo works with Dialpad
There is no API integration with Dialpad. You forward calls from Dialpad to a dedicated Mizo phone number. The Phone Agent answers, matches the caller to a contact in your PSA, creates or updates the ticket with the transcript, and transfers to your on-call technician when a human is needed. Your numbers stay where they are.
How to set it up with Dialpad
Mizo runs in recommendation mode first, writing its reasoning to each ticket, and moves to autonomous handling only where you allow it.
Get your Mizo number
Mizo provides a dedicated phone number for your Phone Agent.
Forward from Dialpad
In the office's main line settings, set the business hours and route closed-hours calls (or the fallback you use) to the Mizo number as an external number.
Set on-call and client rules
Give Mizo the number to transfer emergencies to (not your main line, to avoid loops) and any per-client rules for what counts as urgent.
Mizo and Dialpad: common questions
We don't see an option to route to an outside number. Why?
On some Dialpad accounts, routing to an external number has to be enabled by Dialpad. Check with Dialpad support if the option isn't shown.
Can holidays go to Mizo too?
Yes. Dialpad's holiday hours override normal hours, so holiday calls follow your closed-hours routing to Mizo.
Do we keep our numbers on Dialpad?
Yes. Nothing is ported and there is no Dialpad API connection. You only forward calls to the Mizo number.
Agents and pages that work with Dialpad
Phone Agent
Answers calls, matches the caller and opens a complete ticket.
Intake Agent
Bundles duplicates, filters noise and matches every ticket to the right contact.
Triage Agent
Classifies and prioritizes every ticket against your rules.
AI agents for MSPs
The full Mizo agent fleet for MSP service desks.