AI phone agent for MSPs on GoTo Connect
GoTo Connect routes calls with visual dial plans. Add an external number step pointing at Mizo on the branch you choose, after hours or when nobody answers, and the Phone Agent takes it from there.
- Status
- Works via call forwarding
- Connection
- Dial plan external number to a Mizo number
- Works in
- ConnectWise PSA · Autotask · HaloPSA
- Agents
- Phone Intake
About GoTo Connect: GoTo Connect (formerly Jive) is GoTo's cloud phone system, with visual dial plans for routing calls by time, menu and ring strategy.
What the Phone Agent does for GoTo Connect users
GoTo Connect keeps routing your calls. Mizo answers the ones you send it and turns each into a ticket.
Time-based dial plan branch
Branch the dial plan by schedule so out-of-hours calls go to the Mizo external number and business-hours calls ring your team.
No-answer path
Send calls that time out on your ring group or queue to the Mizo number instead of a shared voicemail.
Caller matched, ticket written
The Phone Agent matches the caller to their company and contact in your PSA, then creates or updates the ticket with the transcript and a summary.
On-call transfer for emergencies
When a call needs a human now, the Phone Agent transfers it to the on-call number you configure.
How Mizo works with GoTo Connect
There is no API integration with GoTo Connect. You forward calls from GoTo Connect to a dedicated Mizo phone number. The Phone Agent answers, matches the caller to a contact in your PSA, creates or updates the ticket with the transcript, and transfers to your on-call technician when a human is needed. Your numbers stay where they are.
How to set it up with GoTo Connect
Mizo runs in recommendation mode first, writing its reasoning to each ticket, and moves to autonomous handling only where you allow it.
Get your Mizo number
Mizo provides a dedicated phone number for your Phone Agent.
Forward from GoTo Connect
In the GoTo Connect dial plan editor, add an external number step with the Mizo number on the after-hours or no-answer branch, then save the dial plan.
Set on-call and client rules
Give Mizo the number to transfer emergencies to (not your main line, to avoid loops) and any per-client rules for what counts as urgent.
Mizo and GoTo Connect: common questions
Where should the Mizo number sit in the dial plan?
Put it directly in the dial plan as an external number step. GoTo community users report that external numbers nested inside other objects can fail to ring.
Can I forward temporarily without editing the dial plan?
GoTo supports star-code forwarding from a phone, but for a support line we recommend the dial plan so routing is visible and consistent.
Do we keep our numbers on GoTo Connect?
Yes. Nothing is ported and there is no GoTo Connect API connection. You only forward calls to the Mizo number.
Agents and pages that work with GoTo Connect
Phone Agent
Answers calls, matches the caller and opens a complete ticket.
Intake Agent
Bundles duplicates, filters noise and matches every ticket to the right contact.
Triage Agent
Classifies and prioritizes every ticket against your rules.
AI agents for MSPs
The full Mizo agent fleet for MSP service desks.