AI phone agent for MSPs on Intermedia Unite
Intermedia Unite routes support calls through auto attendants and hunt groups. Set the hunt group's timeout destination, or the after-hours menu, to your Mizo number so missed calls are answered and logged.
- Status
- Works via call forwarding
- Connection
- Hunt group timeout or after-hours routing to a Mizo number
- Works in
- ConnectWise PSA · Autotask · HaloPSA
- Agents
- Phone Intake
About Intermedia Unite: Intermedia Unite is a cloud communications suite (phone, video, chat) sold largely through partners and MSPs and managed in Intermedia's HostPilot control panel.
What the Phone Agent does for Intermedia Unite users
Intermedia Unite keeps routing your calls. Mizo answers the ones you send it and turns each into a ticket.
Hunt group timeout
Your team rings first; if no one answers before the timeout, the hunt group sends the call to Mizo.
After-hours menu
When the auto attendant is in its after-hours mode, route the support option straight to the Mizo number.
Caller matched, ticket written
The Phone Agent matches the caller to their company and contact in your PSA, then creates or updates the ticket with the transcript and a summary.
On-call transfer for emergencies
When a call needs a human now, the Phone Agent transfers it to the on-call number you configure.
How Mizo works with Intermedia Unite
There is no API integration with Intermedia Unite. You forward calls from Intermedia Unite to a dedicated Mizo phone number. The Phone Agent answers, matches the caller to a contact in your PSA, creates or updates the ticket with the transcript, and transfers to your on-call technician when a human is needed. Your numbers stay where they are.
How to set it up with Intermedia Unite
Mizo runs in recommendation mode first, writing its reasoning to each ticket, and moves to autonomous handling only where you allow it.
Get your Mizo number
Mizo provides a dedicated phone number for your Phone Agent.
Forward from Intermedia Unite
In HostPilot, set the support hunt group's timeout destination to the Mizo number, and/or route the auto attendant's after-hours option to it.
Set on-call and client rules
Give Mizo the number to transfer emergencies to (not your main line, to avoid loops) and any per-client rules for what counts as urgent.
Mizo and Intermedia Unite: common questions
How long should the hunt group ring before going to Mizo?
Long enough for your team to answer but shorter than any voicemail timeout further down the path. Many teams start around 15 to 30 seconds and adjust.
Which object should we change, the auto attendant or the hunt group?
Trace the route your support number actually follows first. Change the hunt group for no-answer coverage, the auto attendant for after-hours coverage.
Do we keep our numbers on Intermedia Unite?
Yes. Nothing is ported and there is no Intermedia Unite API connection. You only forward calls to the Mizo number.
Agents and pages that work with Intermedia Unite
Phone Agent
Answers calls, matches the caller and opens a complete ticket.
Intake Agent
Bundles duplicates, filters noise and matches every ticket to the right contact.
Triage Agent
Classifies and prioritizes every ticket against your rules.
AI agents for MSPs
The full Mizo agent fleet for MSP service desks.