AI agent for N-able N-central
Mizo connects to N-able N-central so tickets in your PSA are triaged with the customer, site and device context N-central already holds, and so N-central monitoring tickets stop crowding out client requests.
- Status
- Live · native integration
- Connection
- API connection to your N-central server
- Works in
- ConnectWise PSA · Autotask · HaloPSA
- Agents
- Intake Triage Diagnostic
About N-central: N-central is N-able's RMM platform for MSPs, organized into customers and sites, with monitoring, patch management and automation policies.
What Mizo does with N-central
N-central's hierarchy and device data, applied where your technicians actually work: the ticket.
Customer and site hierarchy mapping
N-central customers and sites are matched to PSA companies, so device context follows the ticket to the right client.
Device context on user tickets
When a user reports a problem, Mizo looks up their device in N-central and adds that context before triage decides priority.
Monitoring tickets separated and bundled
Tickets raised by N-central monitoring are separated from user requests and bundled per device, so one failing service doesn't become ten tickets.
Context for diagnostics
The Diagnostic Agent includes N-central device details in its write-up, giving the assigned technician a starting point.
Rolling out: resolution actions
Running approved automation through N-central from a ticket is rolling out, under the same approval controls as every Mizo action.
How to connect N-central
Mizo runs in recommendation mode first, writing its reasoning to each ticket, and moves to autonomous handling only where you allow it.
Create an API user
Set up API access on your N-central server for Mizo. We help you scope permissions during onboarding.
Map customers and sites
Confirm how N-central customers and sites line up with companies in ConnectWise PSA, Autotask or HaloPSA.
Run in recommendation mode
Mizo writes device context, classification and reasoning to each ticket. Move to autonomous handling when you're confident.
Mizo and N-central: common questions
Does this work alongside N-central's existing PSA ticketing?
Yes. If N-central already creates tickets in your PSA, those tickets flow through Mizo's intake and triage like any other. The direct connection adds device context on top.
Is N-sight RMM supported?
This integration is for N-central. If you run N-sight RMM, talk to us before you start so we can confirm fit.
Can Mizo run N-central automation policies?
Resolution actions through the RMM are rolling out. Today N-central provides device and customer context for triage and diagnostics.
Which PSAs are supported?
ConnectWise PSA, Autotask and HaloPSA. Mizo's agents run inside the PSA; N-central adds context.
Agents and pages that work with N-central
Intake Agent
Bundles duplicates, filters noise and matches every ticket to the right contact.
Triage Agent
Classifies and prioritizes every ticket against your rules.
Diagnostic Agent
Gives technicians a head start with a structured diagnosis.
Automated ticket triage
How MSPs automate triage inside their PSA.