AI phone agent for MSPs on Nextiva
Nextiva call flows already decide where your support calls go by schedule. Add your Mizo number as the destination for the after-hours branch (or a no-answer branch) and every one of those calls becomes a ticket.
- Status
- Works via call forwarding
- Connection
- Call flow transfer to a Mizo number
- Works in
- ConnectWise PSA · Autotask · HaloPSA
- Agents
- Phone Intake
About Nextiva: Nextiva is a cloud business communications platform offering phone service, visual call flows and customer engagement tools.
What the Phone Agent does for Nextiva users
Nextiva keeps routing your calls. Mizo answers the ones you send it and turns each into a ticket.
Schedule-based branch
Use the schedule in your Nextiva call flow so the after-hours branch transfers to Mizo while business hours ring your team.
No-answer fallback
When your support call group doesn't pick up, the call flow can transfer the caller to Mizo instead of a voicemail box.
Caller matched, ticket written
The Phone Agent matches the caller to their company and contact in your PSA, then creates or updates the ticket with the transcript and a summary.
On-call transfer for emergencies
When a call needs a human now, the Phone Agent transfers it to the on-call number you configure.
How Mizo works with Nextiva
There is no API integration with Nextiva. You forward calls from Nextiva to a dedicated Mizo phone number. The Phone Agent answers, matches the caller to a contact in your PSA, creates or updates the ticket with the transcript, and transfers to your on-call technician when a human is needed. Your numbers stay where they are.
How to set it up with Nextiva
Mizo runs in recommendation mode first, writing its reasoning to each ticket, and moves to autonomous handling only where you allow it.
Get your Mizo number
Mizo provides a dedicated phone number for your Phone Agent.
Forward from Nextiva
In your Nextiva call flow, add a transfer to an external number pointing at the Mizo number on the after-hours or no-answer branch, then publish the flow.
Set on-call and client rules
Give Mizo the number to transfer emergencies to (not your main line, to avoid loops) and any per-client rules for what counts as urgent.
Mizo and Nextiva: common questions
Can the on-call transfer number be our main Nextiva number?
No. That would send the call back into the same call flow that forwarded it to Mizo. Use a direct line or mobile number for on-call.
Does every call flow branch need an end point?
Yes, in Nextiva every branch needs a destination. Mizo becomes the end point for the branches you send to it; the others stay as they are.
Do we keep our numbers on Nextiva?
Yes. Nothing is ported and there is no Nextiva API connection. You only forward calls to the Mizo number.
Agents and pages that work with Nextiva
Phone Agent
Answers calls, matches the caller and opens a complete ticket.
Intake Agent
Bundles duplicates, filters noise and matches every ticket to the right contact.
Triage Agent
Classifies and prioritizes every ticket against your rules.
AI agents for MSPs
The full Mizo agent fleet for MSP service desks.