AI agent for NinjaOne
Mizo connects to NinjaOne so the agents working your PSA queue can see the devices behind each ticket. Triage and diagnostics start with context instead of a technician opening another console.
- Status
- Live · native integration
- Connection
- API connection to your NinjaOne instance
- Works in
- ConnectWise PSA · Autotask · HaloPSA
- Agents
- Intake Triage Diagnostic
About NinjaOne: NinjaOne is a unified IT management platform (RMM, patching, backup and remote access) that MSPs use to monitor and manage client endpoints.
What Mizo does with NinjaOne
The goal is simple: every ticket in your PSA should already know which device it's about.
Requester-to-device matching
Mizo links the ticket's contact to their devices in NinjaOne, so “my laptop is slow” points to a specific machine before a technician reads it.
Device context in triage
Knowing whether a ticket concerns a server or a single workstation changes its category and priority. Mizo uses NinjaOne context when it triages.
Diagnostics that start with facts
The Diagnostic Agent adds what NinjaOne knows about the device to its write-up, so the assigned technician skips the first round of questions.
Organization mapping
NinjaOne organizations are matched to the companies in your PSA, keeping device context on the right client's tickets.
Rolling out: resolution actions
Running approved remediation through NinjaOne from a ticket, at the autonomy level you configure, is rolling out.
How to connect NinjaOne
Mizo runs in recommendation mode first, writing its reasoning to each ticket, and moves to autonomous handling only where you allow it.
Authorize API access
Create API credentials in your NinjaOne console for Mizo. Our team helps you scope access during onboarding.
Map organizations to PSA companies
Confirm how NinjaOne organizations line up with the companies in ConnectWise PSA, Autotask or HaloPSA.
Review the context on tickets
Mizo writes device context and its reasoning to each ticket. Adjust behavior with plain-language rules, per client if needed.
Mizo and NinjaOne: common questions
Does Mizo work with NinjaOne's own ticketing?
Mizo's agents run on tickets in ConnectWise PSA, Autotask or HaloPSA and use NinjaOne for device context. If NinjaOne ticketing is your only PSA, talk to us about fit before you start.
Can Mizo run scripts on NinjaOne devices?
Resolution actions through the RMM are rolling out. Today the NinjaOne integration provides device context for triage and diagnostics. When actions are enabled, they run only at the autonomy level you set.
What happens to NinjaOne alerts that create PSA tickets?
If NinjaOne conditions already create tickets in your PSA, Mizo's intake and triage agents handle them like any other ticket: classified, bundled when the same device keeps firing, and routed to the right board.
Which PSAs does this work with?
ConnectWise PSA, Autotask and HaloPSA. The NinjaOne connection adds device context to the tickets Mizo already works in those PSAs.
Agents and pages that work with NinjaOne
Diagnostic Agent
Gives technicians a head start with a structured diagnosis.
Triage Agent
Classifies and prioritizes every ticket against your rules.
Intake Agent
Bundles duplicates, filters noise and matches every ticket to the right contact.
Resolution Agent
Executes approved fixes at the autonomy level you set.