Pax8 integration for Mizo AI agents: on the roadmap
A direct Pax8 integration is on Mizo's roadmap. It isn't available today. Here's what we plan to build, and what Mizo already does for license and onboarding tickets in your PSA.
- Status
- Coming soon · on the roadmap
- Connection
- Planned: Pax8 API
- Works in
- ConnectWise PSA · Autotask · HaloPSA
- Agents
- Triage Resolution (planned)
About Pax8: Pax8 is a cloud marketplace and distributor through which MSPs buy and manage Microsoft 365 and other SaaS subscriptions for their clients.
What we plan to do with Pax8
These are planned capabilities, not features you can use today.
Planned: license availability on new-user tickets
Check whether a client has an unassigned seat before onboarding work starts, so the technician knows up front if a purchase is needed.
Planned: subscription change requests
Prepare seat increases or plan changes from a ticket for a technician to approve. Nothing would be purchased without explicit approval.
Planned: subscription context for triage
Use what a client is subscribed to as context when classifying license and access tickets.
Available today: license tickets triaged
Without Pax8, Mizo already classifies, prioritizes and routes license and onboarding requests inside your PSA.
Pax8 is on the roadmap, not live
A direct Pax8 integration is planned but not available today. The use cases below describe what we intend to build; scope and timing can change. Talk to us if you want to be notified or help shape it.
What you can do today
Mizo runs in recommendation mode first, writing its reasoning to each ticket, and moves to autonomous handling only where you allow it.
Triage license requests in your PSA
Mizo's triage and dispatch agents already route license and onboarding tickets to the right team in ConnectWise PSA, Autotask or HaloPSA.
Verify requesters through Microsoft 365
Mizo's live Microsoft 365 connection (via GDAP) verifies who is asking before access changes.
Tell us your Pax8 workflow
MSPs who share how they handle license requests today help us shape the integration, and hear first when it ships.
Mizo and Pax8: common questions
Is the Pax8 integration available now?
No. Pax8 is on Mizo's roadmap. This page describes what we plan to build; nothing on it is live today.
Would Mizo buy licenses automatically?
Our plan is that anything with a cost goes through explicit technician approval, following the same recommendation-first model as every Mizo action.
What does Mizo do with license tickets today?
It classifies them, sets priority, routes them to the right board and technician, and writes its reasoning on the ticket, inside your existing PSA.
How do I get notified?
Contact us and mention Pax8. We'll let you know when early access opens.
Agents and pages that work with Pax8
Mizo for Microsoft 365
End-user verification through your clients' tenants.
Triage Agent
Classifies and prioritizes every ticket against your rules.
Dispatch Agent
Routes tickets by skills, workload and availability.
Agentic L1 for MSPs
Automating password resets, access requests and L1 work.