AI phone agent for MSPs on RingCentral
Keep your RingCentral numbers, call queues and IVR. Forward the support line (all the time, after hours or on overflow) to Mizo, and the Phone Agent answers, identifies the caller in your PSA and opens the ticket before they hang up.
- Status
- Works via call forwarding
- Connection
- Call forwarding from RingCentral to a Mizo number
- Works in
- ConnectWise PSA · Autotask · HaloPSA
- Agents
- Phone Intake
About RingCentral: RingCentral is a cloud communications platform (RingEX) providing business phone numbers, call queues, IVR and messaging.
What the Phone Agent does for RingCentral users
RingCentral routes the call. Mizo handles the conversation and the ticket.
Call queue overflow
When nobody in your RingCentral support queue picks up, overflow forwards to Mizo instead of voicemail.
Caller matched to the PSA contact
The Phone Agent matches the caller to their company and contact in ConnectWise PSA, Autotask or HaloPSA.
Ticket with transcript
A new ticket is created (or an existing one updated) with the full transcript and a summary, ready for triage.
Transfer to on-call
True emergencies are transferred to your on-call technician instead of waiting for the next business day.
How Mizo works with RingCentral
There is no API integration with RingCentral. You forward calls from RingCentral to a dedicated Mizo phone number. The Phone Agent answers, matches the caller to a contact in your PSA, creates or updates the ticket with the transcript, and transfers to your on-call technician when a human is needed. Your numbers stay where they are.
How to set it up in RingCentral
Mizo runs in recommendation mode first, writing its reasoning to each ticket, and moves to autonomous handling only where you allow it.
Get your Mizo number
Mizo provides a dedicated phone number for your Phone Agent.
Forward from RingCentral
In RingCentral's call handling settings, forward the support number, an IVR option or the queue's overflow to your Mizo number, for business hours, after hours or both.
Set your on-call transfer
Give Mizo the number to transfer emergencies to, and any per-client rules for what counts as urgent.
Mizo and RingCentral: common questions
Do I need to move my number away from RingCentral?
No. Your numbers stay on RingCentral. You only forward calls to Mizo.
Can I keep my RingCentral IVR?
Yes. Many MSPs add Mizo as one IVR option (for example, “press 1 for support”) or as the overflow destination.
Can we use Mizo only after hours?
Yes. Use RingCentral's after-hours call handling to forward to Mizo only outside business hours.
Does Mizo integrate with the RingCentral API?
No. It works purely through call forwarding, so there's nothing to install on RingCentral.
Agents and pages that work with RingCentral
Phone Agent
Answers calls, matches the caller and opens a complete ticket.
Intake Agent
Bundles duplicates, filters noise and matches every ticket to the right contact.
Triage Agent
Classifies and prioritizes every ticket against your rules.
AI agents for MSPs
The full Mizo agent fleet for MSP service desks.