AI phone agent for MSPs on Vonage Business Communications
In Vonage Business Communications, the Virtual Receptionist decides where calls go by schedule. Send its after-hours path to your Mizo number and callers reach an agent that opens the ticket.
- Status
- Works via call forwarding
- Connection
- Virtual Receptionist forward to a Mizo number
- Works in
- ConnectWise PSA · Autotask · HaloPSA
- Agents
- Phone Intake
About Vonage: Vonage Business Communications is Vonage's cloud phone system, with call groups, Virtual Receptionists, schedules and mobile and desktop apps.
What the Phone Agent does for Vonage users
Vonage keeps routing your calls. Mizo answers the ones you send it and turns each into a ticket.
After-hours via the Virtual Receptionist
Use the Virtual Receptionist's schedule so calls outside business hours forward to Mizo, while business hours keep ringing your call group.
Original caller ID kept
When forwarding externally, choose to present the original caller's number so Mizo can match them to their PSA contact faster.
Caller matched, ticket written
The Phone Agent matches the caller to their company and contact in your PSA, then creates or updates the ticket with the transcript and a summary.
On-call transfer for emergencies
When a call needs a human now, the Phone Agent transfers it to the on-call number you configure.
How Mizo works with Vonage
There is no API integration with Vonage. You forward calls from Vonage to a dedicated Mizo phone number. The Phone Agent answers, matches the caller to a contact in your PSA, creates or updates the ticket with the transcript, and transfers to your on-call technician when a human is needed. Your numbers stay where they are.
How to set it up with Vonage
Mizo runs in recommendation mode first, writing its reasoning to each ticket, and moves to autonomous handling only where you allow it.
Get your Mizo number
Mizo provides a dedicated phone number for your Phone Agent.
Forward from Vonage
In the Vonage admin portal, set the Virtual Receptionist's after-hours schedule to forward to an external number, enter the Mizo number and choose to show the original caller ID.
Set on-call and client rules
Give Mizo the number to transfer emergencies to (not your main line, to avoid loops) and any per-client rules for what counts as urgent.
Mizo and Vonage: common questions
Who can change this in Vonage?
Configuring Virtual Receptionists requires a Super User or Account Administrator in your Vonage account.
Can the call group forward to Mizo directly?
Call groups ring internal extensions. The usual pattern is to let the Virtual Receptionist route to the call group during business hours and to Mizo after hours.
Do we keep our numbers on Vonage?
Yes. Nothing is ported and there is no Vonage API connection. You only forward calls to the Mizo number.
Agents and pages that work with Vonage
Phone Agent
Answers calls, matches the caller and opens a complete ticket.
Intake Agent
Bundles duplicates, filters noise and matches every ticket to the right contact.
Triage Agent
Classifies and prioritizes every ticket against your rules.
AI agents for MSPs
The full Mizo agent fleet for MSP service desks.