AI phone agent for MSPs on Yeastar
Yeastar P-Series routes inbound calls by DID and time condition. Send the outside-business-hours destination, or unanswered calls, to your Mizo number and the Phone Agent opens the ticket.
- Status
- Works via call forwarding
- Connection
- Inbound route time conditions to a Mizo number
- Works in
- ConnectWise PSA · Autotask · HaloPSA
- Agents
- Phone Intake
About Yeastar: Yeastar makes the P-Series phone system, available as cloud, software and appliance editions, with inbound routes, time conditions and ring groups.
What the Phone Agent does for Yeastar users
Yeastar keeps routing your calls. Mizo answers the ones you send it and turns each into a ticket.
Outside business hours
Use time conditions on the support inbound route so outside-hours and holiday calls go to Mizo while business hours ring your team.
Ring group failover
When no ring group member answers within the timeout, fail over to a destination that reaches Mizo.
Caller matched, ticket written
The Phone Agent matches the caller to their company and contact in your PSA, then creates or updates the ticket with the transcript and a summary.
On-call transfer for emergencies
When a call needs a human now, the Phone Agent transfers it to the on-call number you configure.
How Mizo works with Yeastar
There is no API integration with Yeastar. You forward calls from Yeastar to a dedicated Mizo phone number. The Phone Agent answers, matches the caller to a contact in your PSA, creates or updates the ticket with the transcript, and transfers to your on-call technician when a human is needed. Your numbers stay where they are.
How to set it up with Yeastar
Mizo runs in recommendation mode first, writing its reasoning to each ticket, and moves to autonomous handling only where you allow it.
Get your Mizo number
Mizo provides a dedicated phone number for your Phone Agent.
Forward from Yeastar
On the support inbound route, set the outside-business-hours destination to reach the Mizo number, and point the ring group's failover at a destination that forwards to it.
Set on-call and client rules
Give Mizo the number to transfer emergencies to (not your main line, to avoid loops) and any per-client rules for what counts as urgent.
Mizo and Yeastar: common questions
Can ring group failover go straight to an external number?
Yeastar's ring group failover targets internal destinations such as an extension, IVR or call flow. A common pattern is an extension or call flow that forwards to the Mizo number.
Do the steps differ between cloud, software and appliance editions?
The concepts are the same across editions. Menu locations can differ slightly, so follow the administrator guide for your edition.
Do we keep our numbers on Yeastar?
Yes. Nothing is ported and there is no Yeastar API connection. You only forward calls to the Mizo number.
Agents and pages that work with Yeastar
Phone Agent
Answers calls, matches the caller and opens a complete ticket.
Intake Agent
Bundles duplicates, filters noise and matches every ticket to the right contact.
Triage Agent
Classifies and prioritizes every ticket against your rules.
AI agents for MSPs
The full Mizo agent fleet for MSP service desks.