AI phone agent for MSPs on Zoom Phone
Use Zoom Phone's call handling to send support calls (all of them, after hours, or when your queue is busy) to your Mizo number. The Phone Agent answers, identifies the caller and opens the ticket.
- Status
- Works via call forwarding
- Connection
- Call handling forward from Zoom Phone to a Mizo number
- Works in
- ConnectWise PSA · Autotask · HaloPSA
- Agents
- Phone Intake
About Zoom Phone: Zoom Phone is Zoom's cloud phone system, with business numbers, auto receptionists and call queues managed from the Zoom admin portal.
What the Phone Agent does for Zoom Phone users
Zoom routes the call; Mizo makes it a ticket your technicians can act on.
Busy queue overflow
When every technician in the Zoom Phone call queue is busy, overflow forwards the caller to Mizo instead of a long hold.
Closed-hours coverage
Route the auto receptionist's closed-hours handling to Mizo for nights and weekends.
Caller matched, ticket created
The Phone Agent matches the caller to their PSA contact and creates or updates the ticket with transcript and summary.
On-call transfer
Emergencies are transferred to your on-call technician immediately.
How Mizo works with Zoom Phone
There is no API integration with Zoom Phone. You forward calls from Zoom Phone to a dedicated Mizo phone number. The Phone Agent answers, matches the caller to a contact in your PSA, creates or updates the ticket with the transcript, and transfers to your on-call technician when a human is needed. Your numbers stay where they are.
How to set it up in Zoom Phone
Mizo runs in recommendation mode first, writing its reasoning to each ticket, and moves to autonomous handling only where you allow it.
Get your Mizo number
Mizo provides a dedicated phone number for your Phone Agent.
Forward from Zoom Phone
In the Zoom admin portal, set the call queue's overflow or the auto receptionist's closed-hours routing to forward to the Mizo number as an external number.
Set on-call rules
Tell Mizo where to transfer emergencies and any per-client handling.
Mizo and Zoom Phone: common questions
Do we keep our Zoom Phone numbers?
Yes. Calls are forwarded to Mizo; your numbers stay on Zoom Phone.
Can Mizo take only overflow calls?
Yes. Configure overflow so Mizo only answers when your queue can't.
Will Mizo know who is calling?
It matches the caller using the presented number and what they say, against contacts in your PSA. If the number isn't recognized, it asks for name and company.
Is this a Zoom App Marketplace integration?
No. It uses standard call forwarding, with no Zoom API connection.
Agents and pages that work with Zoom Phone
Phone Agent
Answers calls, matches the caller and opens a complete ticket.
Intake Agent
Bundles duplicates, filters noise and matches every ticket to the right contact.
Dispatch Agent
Routes tickets by skills, workload and availability.
AI agents for MSPs
The full Mizo agent fleet for MSP service desks.