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The Future of Service Delivery
L1 tasks and upskilling in the age of AI
Join Kyle from Empath, Monica Ozaruk, and Mat from Mizo as they discuss how AI is transforming managed service delivery, from automating routine tasks to empowering teams to do more, faster.
Kyle Christensen
CEO & Co-Founder, Empath
Monica Ozaruk
ConnectWise Consultant, Procurement & Process Optimization
Mathieu Tougas
CEO & Co-Founder, Mizo
Register for free
Limited spots available
Everything you need to modernize your service desk
- How AI agents are redefining service desk tasks
- Strategies to upskill technicians and boost retention
- Real-world results from MSPs using Mizo
- A live Q&A with all three presenters
Learn from industry leaders
Kyle Christensen
CEO & Co-Founder, Empath
Known as the "Chief Accountability Officer" among peers, Kyle doesn't just talk big ideas — he makes things happen. A former EOS implementer and co-founder of the largest MSP consulting firm, he personally helped thousands of MSPs achieve hyper-growth. With over 18 years in the tech trenches, Kyle's approach is all about cutting through the fluff to get actionable results. His latest venture, Empath, is an education and upskill platform he co-founded with Alex Farling and Wes Spencer — tailor-made for MSPs looking to level up.
Monica Ozaruk
ConnectWise Consultant, Procurement & Process Optimization
The operator behind the operators, Monica is helping MSPs and adjacent industries turn ConnectWise PSA from a daily frustration into a true growth engine. Specializing in procurement and process optimization, Monica works with MSPs, Professional AV installers, and security integrators who've hit that critical growth moment — more clients, more staff… and suddenly, more chaos. Where most see a system problem, she sees an opportunity to rebuild the operational backbone for scale.
Mathieu Tougas
CEO & Co-Founder, Mizo
An operator-turned-founder, Mat is building where it actually matters: the service desk. As CEO & Co-founder of Mizo, Math is focused on one thing — turning AI into something MSPs can rely on day-to-day. Not hype, not theory, but actionable automation that reduces resolution time and elevates service quality without adding complexity. With deep roots in MSP operations, Math understands the pressure of scaling support teams while maintaining consistency.