Ticketing AI for MSPs: Automate Your Entire Ticket Lifecycle
Stop drowning in tickets. Our ticketing AI automates classification, routing, and resolution suggestions - handling 80% of ticket management tasks automatically. Transform your MSP ticketing with intelligent automation.
Ticketing Automation That Works Like Magic
Our ticketing AI understands context, learns patterns, and automates decisions
Smart Classification
AI analyzes ticket content to automatically categorize issues with 95% accuracy, eliminating manual sorting.
Intelligent Routing
Routes tickets to the right technician based on skills, workload, and historical performance data.
Priority Detection
Automatically assigns priority based on impact, urgency, SLAs, and customer importance.
Resolution Suggestions
Provides technicians with relevant solutions from your knowledge base and past resolutions.
Auto-Updates
Keeps customers informed with automated status updates and expected resolution times.
Pattern Recognition
Identifies recurring issues and suggests permanent fixes or process improvements.
The Automated Ticketing Workflow
From ticket creation to resolution - fully automated with AI
1. Ticket Arrives
Customer submits ticket via email, portal, or chat. Ticketing AI immediately begins analysis.
AI processes in < 2 seconds
95% classification accuracy
2. AI Classification
Natural language processing categorizes the issue, detects urgency, and identifies required skills.
3. Smart Routing
Ticket automatically routes to the best available technician based on expertise and workload.
50% faster assignment
30% less escalations
4. Automated Resolution
AI provides resolution steps, documentation links, and tracks progress to closure.
Ticketing Automation Impact
Real results from MSPs using our ticketing AI
Time Savings
Saved per technician daily on ticket management
Efficiency Gain
More tickets resolved per technician
Customer Satisfaction
Customer satisfaction score improvement
Ready to Transform Your Ticketing?
Join MSPs who've automated their ticketing and reclaimed thousands of hours. See how ticketing AI can transform your service desk.