AI Agent for IT Glue Documentation
Transform your MSP documentation with Mizo's AI-powered automation. Keep IT Glue documentation always up-to-date, auto-document issues, and intelligently fetch relevant KB articles in ticket context.
Transform Your MSP Documentation with AI
Integrate Mizo with IT Glue to unlock intelligent documentation automation that keeps your knowledge base current and accessible
Always Up-to-Date Documentation
AI automatically updates documentation based on resolved tickets and system changes, ensuring your knowledge base stays current without manual effort.
Auto-Document Issue Resolutions
Every ticket resolution is automatically documented with clear steps, creating a comprehensive knowledge base from your daily operations.
Intelligent KB Article Retrieval
AI instantly fetches relevant KB articles and asset information based on ticket context, providing technicians with the exact information they need.
Step-by-Step Guidance
AI assists technicians through complex procedures by breaking down KB articles into actionable steps, ensuring consistent service delivery.
Asset Context Integration
Automatically pull relevant asset configurations, passwords, and client-specific information directly into the ticket workflow.
Compliance Documentation
Maintain audit trails and compliance documentation automatically, with AI ensuring all required information is captured and organized.
Drive Consistency and Quality Across Your MSP
Leverage AI-powered documentation to ensure every technician follows best practices and delivers consistent, high-quality service
Enforce SOP Compliance
Transform your standard operating procedures from static documents into living, enforceable workflows. AI monitors every ticket interaction to ensure technicians follow documented procedures, alerting supervisors when steps are missed or shortcuts taken.
Automated suggestions
Suggests the best next steps based on the ticket context
Service quality alerts
Instant notifications for customer satisfaction
Audit Trails
Complete documentation for compliance
Performance Metrics
Track compliance rates by team and individual
Standardize Service Quality
Deliver consistent, exceptional service across your entire team. AI ensures every technician has access to the same best practices, procedures, and knowledge, eliminating variations in service quality between team members.
- Uniform service delivery regardless of technician experience level
- Best practice enforcement through intelligent guidance
- Real-time quality metrics and performance tracking
Accelerate Team Onboarding
Reduce new technician ramp-up time by 75% with AI-guided documentation access directly in their workflow.
Maintain Security Standards
Ensure security protocols are followed consistently with AI monitoring and automated compliance verification.
Continuous Improvement
AI identifies documentation gaps and suggests improvements based on real-world ticket resolutions.
Proven Results for MSPs
23%
Increased capacity per technician
30%
Less escalations
12x
ROI
Mizo's AI Agent in Action
See how our intelligent virtual agent transforms your IT Glue workflow from ticket creation to resolution
Intelligent Triage
AI agent analyzes incoming tickets using natural language processing to understand intent, urgency, and technical requirements. It categorizes issues and identifies patterns human agents might miss.
Smart Prioritization
Automatically assigns priority based on business impact, SLA requirements, customer tier, and historical data. Critical issues are escalated immediately while routine requests are queued efficiently.
Intelligent Dispatch
Routes tickets to the best-suited technician based on skills, current workload, expertise areas, and availability. Ensures optimal resource allocation and faster resolution times.
Resolution Assistance
Suggests relevant knowledge base articles, provides troubleshooting steps, and can automatically resolve common issues. Technicians receive context-rich tickets with recommended approaches.
Automated Documentation
Automatically documents all interactions with customers and publishes them to your tool stack. Integrates seamlessly with IT Glue, Hudu, and more.
Ready to automate your documentation?
- Deploy in minutes
- Automatically learns from your data
- Integrates fully in IT Glue
- Save time for your whole team
