Never Miss an Urgent Ticket Again – Mizo Teams Integration
We’re excited to announce a major update to Mizo: our new Microsoft Teams integration is officially live! This new feature brings real-time ticket alerts directly to your Service Desk Managers’ Teams workspace — helping MSPs act faster, smarter, and more efficiently.
Why This Matters for MSPs
Managing urgent tickets is one of the biggest challenges for service desks. Delays can frustrate clients, increase SLA breaches, and create unnecessary stress for your team. With Mizo’s Teams integration:
- Immediate visibility: Managers get notified the moment a ticket is marked urgent.
- Faster response times: Critical issues can be addressed without delay.
- Better team coordination: No more sifting through emails or dashboards — the alert comes where your team already works.
This isn’t just automation; it’s intelligent, agentic AI designed to reduce noise, optimize workflows, and let your team focus on solving problems instead of chasing tickets.
How It Works
A ticket is flagged as urgent in your PSA.
Mizo’s AI recognizes the priority in real time.
An alert is sent directly to Teams for the Service Desk Manager:
Your team can respond immediately, keeping clients happy and SLA targets intact.
It’s seamless, simple, and built for MSPs, because we know every second counts when solving IT issues.
What This Means for Your Service Desk
With Mizo’s Teams integration, your service desk moves from reactive to proactive. Managers stay informed, technicians spend less time chasing tickets, and clients get faster, more reliable support.
This is just one step in Mizo’s mission to supercharge MSP operations with agentic AI. From triage to dispatch to knowledge management, we’re helping service desks work smarter, not harder.
Want to see it in action? Contact us today or request a demo — and let Mizo help your team stay ahead of tickets, not buried in them.