Business Development Representative

About the Role

We're seeking a dynamic Business Development Representative to join our team at Mizo. This dual-function role is perfect for someone who thrives at the intersection of customer success and sales, ensuring our clients achieve maximum value from our platform while driving new business opportunities. If you're a go-getter who loves rolling up your sleeves, wearing multiple hats, and making a real impact at a fast-growing startup, this role is for you.

Key Responsibilities

Client Onboarding & Success (50%)

• Guide new clients through the complete Mizo onboarding process, ensuring smooth implementation and adoption
• Develop customized onboarding plans tailored to each client's specific needs and objectives
• Conduct product training sessions and workshops to maximize platform utilization
• Monitor client progress and proactively address any challenges during the onboarding phase
• Gather client feedback and collaborate with product teams to drive continuous improvement

Business Development & Sales (50%)

• Identify and pursue new business opportunities
• Develop and maintain a robust sales pipeline through outbound prospecting and networking
• Identify upsell and cross-sell opportunities within existing client accounts
• Represent Mizo at industry events, webinars, and networking functions

Required Qualifications

Experience

• 2-5 years of experience in customer success, onboarding, account management, or business development
• Proven track record of meeting or exceeding sales targets and KPIs
• Experience working with SaaS or technology products
• Demonstrated ability to manage multiple client relationships simultaneously

Skills & Competencies

• Excellent communication and presentation skills in English
• Strong consultative selling and relationship-building abilities
• Customer-centric mindset with exceptional problem-solving skills
• Ability to understand technical products and explain them to non-technical audiences
• Self-motivated with strong organizational and time management skills
• Comfortable working in a fast-paced, dynamic environment

Technical Proficiency

• Experience with CRM platforms (Pipedrive)
• Comfort with data analysis and reporting tools
• Knowledge of automation platforms is a plus
• Experience in the MSP or SaaS industry

What We Offer

• Competitive salary + ESOP: Real ownership in a company with early traction, plus performance-based bonuses.
• High autonomy: You decide what to build and how to build it.
• Product impact: Your work directly shapes what customers use every day.
• Remote-first: Flexible work arrangement, async-first culture.
• Montreal office (Plateau): We have an office on the Plateau. You're welcome to come in whenever you want.
• Growth trajectory: Join at the ground floor of a fast-growing AI company.
• Cutting-edge AI: Work with agentic AI, LLMs, and autonomous workflows daily.

Why Mizo?

MSPs are drowning in repetitive service desk work. We're building AI agents that handle it autonomously — and the market is responding. With customers on 4 continents and growing fast, we're proving that agentic AI can transform how IT services are delivered.

This is a chance to join before the growth curve steepens. You'll work directly with the founding team, talk to customers regularly, and see your work in production within days, not quarters.