Agentic AI for MSP Service Desks
Transform your MSP service desk with Mizo's agentic AI. Unlike rule-based automation, our autonomous AI agents understand context, make intelligent decisions, and resolve tickets without predefined workflows.
What is Agentic AI?
Agentic AI represents the next evolution of automation for MSPs. Unlike traditional rule-based systems, agentic AI operates autonomously—understanding context, reasoning through problems, and taking intelligent actions without predefined workflows. It's AI that thinks and acts like your best technician.
Context Understanding
Analyzes ticket content, customer history, and environmental factors to make informed decisions
Autonomous Actions
Takes intelligent actions without human intervention, from triage to resolution suggestions
Continuous Learning
Improves over time by learning from outcomes and feedback, becoming more accurate and efficient
Mizo's AI Agent in Action
See how our intelligent virtual agent transforms your service desk workflow from ticket creation to resolution
Intelligent Triage
AI agent analyzes incoming tickets using natural language processing to understand intent, urgency, and technical requirements. It categorizes issues and identifies patterns human agents might miss.
Smart Prioritization
Automatically assigns priority based on business impact, SLA requirements, customer tier, and historical data. Critical issues are escalated immediately while routine requests are queued efficiently.
Intelligent Dispatch
Routes tickets to the best-suited technician based on skills, current workload, expertise areas, and availability. Ensures optimal resource allocation and faster resolution times.
Resolution Assistance
Suggests relevant knowledge base articles, provides troubleshooting steps, and can automatically resolve common issues. Technicians receive context-rich tickets with recommended approaches.
Automated Documentation
Automatically documents all interactions with customers and publishes them to your tool stack. Integrates seamlessly with IT Glue, Hudu, and more.
Why Choose AI Agent Automation?
Transform your service desk performance with AI-powered automation that delivers measurable results
Faster Response Times
Eliminate manual sorting delays with instant ticket analysis and dispatch. Achieve up to 80% faster first response.
Personalized Support
AI analyzes customer history and preferences to provide tailored responses and resolution approaches.
Improved Accuracy
Context-aware decisions reduce incorect dispatch and ensure tickets reach the right expert the first time.
24/7 Automation
AI agents work around the clock, handling after-hours tickets and ensuring nothing falls through the cracks.
Knowledge Automation
Automatically suggests and updates relevant articles and documented solutions, improving resolution efficiency.
Continuous Improvement
AI learns from every interaction, becoming more accurate and efficient over time.
Agentic AI vs Rule-Based Automation
See how agentic AI outperforms traditional automation systems in IT process automation
| Feature | Rule-Based Systems | Agentic AI |
|---|---|---|
| Context Understanding | ||
| Handles Ambiguous Requests | ||
| Learns from Experience | ||
| Adapts to New Scenarios | ||
| Maintenance Requirements | High | None |
Proven Results for MSPs
26%
Average increased capacity per technician
30%
Less escalations
100%
Removes the need for a dedicated triage and dispatch role
How MSPs Use Mizo AI: Customer Success Stories
See how high-growth MSPs use Mizo to deliver faster support with AI-powered service desk automation.
Nexxo Technologies
Laurence St-Yves, Chief Technology Officer
Our kill rate is better. Our SLA compliance is better.
Laurence St-Yves
Chief Technology Officer, Nexxo Technologies
How MSPs Use Mizo AI: Customer Success Stories
See how high-growth MSPs use Mizo to deliver faster support with AI-powered service desk automation.
Commandare Technologies
Patrick Racine, Founder & President
With Mizo handling our triage, our technicians can focus on work that truly matters
Patrick Racine
Founder & President, Commandare Technologies