AI Service Desk Agent for MSPs
Transform your MSP service desk with intelligent AI agent-based automation. Handle ticket triage, dispatch, resolution, documentation, and knowledge base updates. Improve engineer productivity and customer satisfaction with Mizo, the AI agent for MSPs.
From automation to AI-based decision making
Next-Gen MSPs are proactive, data-smart, and effortlessly scalable. Mizo AI Agent delivers predictive intelligence that triages, dispatchs, resolves and documents tickets, turning ticket backlogs into real-time wins.
Triages and dispatches tickets
Mizo automatically triages, merges, and dispatches tickets to the right team member through advanced
Assists engineers
Mizo is always on top of your tickets, anlyzing end user sentiment and giving you the best next steps to solve them faster.
Automates documentation
Mizo automatically documents all interactions with customers and publishes them to your tool stack
Coordinates recurring tasks
Mizo leverages agentic AI to learn from your data and workflows and automates recurring tasks in your service desk.
Proven Results for MSPs
26%
Average increased capacity per technician
30%
Less escalations
100%
Removes the need for a dedicated triage and dispatch role
Customer stories
See how high-growth MSPs use Mizo to deliver faster support with AI-powered service desk automation.
Nexxo Technologies
Laurence St-Yves, Chief Technology Officer
Our kill rate is better. Our SLA compliance is better.
Laurence St-Yves
Chief Technology Officer, Nexxo Technologies
Customer stories
See how high-growth MSPs use Mizo to deliver faster support with AI-powered service desk automation.
Commandare Technologies
Patrick Racine, Founder & President
With Mizo handling our triage, our technicians can focus on work that truly matters
Patrick Racine
Founder & President, Commandare Technologies
Trusted by the best MSPs
One-click deployment
Mizo removes the months of manual setup for traditional tools. Just connect your tools and let Mizo learn from your workflows and data.
Connect your tools
Seamlessly link with your PSA, documentation tools, and more, no coding required.
Experience auto fine-tuning
Mizo leverages agentic AI to learn from your data and workflows, so it understands your business.
Let Mizo handle the rest
Launch Mizo to handle tickets and augment your team.
Built to work with you
No need to overhaul your setup. Mizo integrates with your current stack: HaloPSA, ConnectWise PSA, AutoTask, IT Glue, Hudu, SharePoint, and more.
HaloPSA
ConnectWise PSA
AutoTask
IT Glue
Hudu
SharePoint
Confluence
Forecast your ROI
See how much you can save by automating support tickets with our platform. Reduce costs while improving response times.
All inclusive
Your current metrics:
$91,000
Estimated annual savings with Mizo
With Mizo you get:
- $3.79 saved per ticket (26% reduction in ticket processing costs)
- Faster resolution times for all tickets
- Flat ticket pricing
Scales with your operation
All Inclusive
Simple and transparent plan
- Triage Agent Renames, clasifies, prioritizes, merges and requests missing information for incoming tickets
- Dispatch Agent Dispatches tickets to the right team member based on skills, availability, and more
- Resolution Agent Provides resolution steps and resources based on the larger organization context
- Documentation Agent Documents all interactions with customers and publishes them to your tool stack
- Customer Experience Agent Analyzes end user sentiment and provides feedback to the team
- Quality Assurance Agent Ensures the quality of the team's work and provides feedback to managers
- PSA (HaloPSA, ConnectWise, Autotask, and more)
- Documentation (IT Glue, Hudu, Sharepoint, and more)
- One-click deployment
- Setup Fee (None)
- Feature releases (Weekly)
- Support (Priority)